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Startup Development Team

Junior | Medior ServiceDesk Operator L2

JID-1228

Miesto práce

Home office

Základné udaje o pozícii resp. projekte

ID

Dátum začiatku

By agreement

Typ zmluvy

Freelance

Plat

By agreement EUR/month

Short description


We are seeking a ServiceDesk Operator L2. The ideal candidate will have the opportunity to work for the customer support department focuses on providing Service Desk services for software applications, deployed in large corporations that require support with a strong technical background. The primary focus area are personal and freight transportation, as well as industry.




Job description


• Collaborate with project managers, business analysts, and other developers to gather requirements and develop solutions

Providing IT customer support (ServiceDesk L2) for applications developed by the company

Collaborating with the internal analytical and development team (about 5-10 people)

Communicating with customers – via phone and email (10-20 people)

Logging, monitoring, analyzing, and resolving incidents and requests reported by customers

Identifying and presenting the best solutions to customers

In the case of recurring requests from clients, seeking possibilities and conducting, for example, online training

Escalating incidents to higher support levels

Providing IT support for web and mobile applications

Regularly reporting incident statuses to superiors

Creating and updating technical documentation for managed devices



Benefits


• Membership in APM.Digital club - become APM Expert

• Beer box for each APM Expert

• 100% work from home

• Multisport card

• Flexible working hours

• Tax and social counseling for freelancers

• Work with the most modern tools on the market in all areas

• Young team, frequent team building



Requirements


Must have: Knowledge of troubleshooting, operating systems, databases, networks, access management (RedHat, MySQL, TCP/IP, SOAP, REST API)

• Completed high school with diploma (technical or IT-focused)

• Familiarity with SQL, Linux, computer networks, monitoring tools, IT security, SoapUI, and Postman (or similar)

Experience using Chrome devTools

• Excellent communication skills (written and verbal), phone etiquette

• Experience working in MS Office environments (Outlook, Word, Excel)

• Adaptability to changing work processes

• Ability to handle multiple tasks with varying complexity simultaneously

• Empathy, reliability, team player

• Logging and resolving technical issues

• Creating and updating relevant technical documentation for devices

Knowledge of ITSM is welcome

Experience collaborating on projects (commenting on tasks, testing applications, etc.)

Installation and administration of new software versions for individual devices

Introducing new products into production – configuring setup files

Experience with Android mobile applications (testing, monitoring communication).



The position is suitable for candidates with education


University I. degree

University II. degree

University III. degree

Education in the field of IT


Language skills


English Language - intermediate (B2) is u plus



Number of years of experience


Minimum 2 years (experience in customer support/IT support is welcome), or IT education (at least high school)


Information concerning the recruitment process


• We will give feedback to all candidates invited to the interview

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